Terms of Service

Who we are

Petbase AI ("Petbase AI", "Service") is operated by:

1ds.io UG (haftungsbeschrankt)
Hongkongstrasse 1, 20457 Hamburg, Germany
Register court: Amtsgericht Hamburg — HRB 165660
Managing Director: Christian Kaspar
Contact: info@petbase.ai — +49 40 228599 600

Scope and acceptance

These Terms of Service ("Terms") govern your access to and use of petbase.ai, our applications, APIs, and related services. By creating an account, accessing, or using the Service, you accept these Terms and our Privacy Policy.

If you use the Service on behalf of a business, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

Definitions

• "Content" — any text, images, product data, or other material you upload to Petbase AI
• "AI Output" — any text, descriptions, or content generated by Petbase AI's AI features based on your Content
• "Service" — the Petbase AI platform, website, APIs, and all related functionality
• "Subscription" — a paid plan giving access to features as described on our pricing page
• "Paddle" — Paddle.com Market Ltd., our Merchant of Record for payment processing

Accounts and eligibility

You must be at least 18 years old and have the legal capacity to enter into binding agreements. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at info@petbase.ai if you suspect unauthorized access. We may suspend or terminate accounts for misuse, breach of these Terms, or non-payment.

Plans, fees and payment

Current plans and pricing are displayed on our pricing page. All payments are processed by Paddle.com Market Ltd. as our Merchant of Record. Paddle handles billing, invoicing, sales tax, and VAT on our behalf.

We may adjust prices with at least 30 days' written notice before your next billing cycle. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

Refund policy

You have a 14-day right to cancel your purchase and request a refund from Paddle, in accordance with Paddle's Consumer Terms.

Free trial

We may offer a free trial period. At the end of the trial, your account will convert to a paid subscription unless you cancel before the trial expires. No payment is charged during the trial period.

AI-generated content and intellectual property

Your ownership of AI Output: All AI Output generated through your Petbase AI account is owned by you. We assign all rights, title, and interest in AI Output to you upon creation.

No training on your data: We do not use your Content or AI Output to train, fine-tune, or improve any AI or machine learning models.

Your responsibility: AI Output may contain inaccuracies. You are responsible for reviewing, editing, and approving all AI Output before publishing. Petbase AI does not guarantee the accuracy or legal compliance of AI Output.

Third-party AI providers: We use external AI model providers (such as OpenAI and Anthropic) who are contractually prohibited from using your data for their own purposes.

Your content and data

You retain all rights to your Content. By uploading Content to Petbase AI, you grant us a non-exclusive, worldwide license to host, process, display, and transmit your Content solely to provide and improve the Service. This license terminates when you delete your Content or your account.

Data export: You may export your Content and AI Output at any time. After account termination, we retain your data for 30 days to allow for export, after which it is deleted per our retention policy.

Acceptable use

You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Upload illegal, harmful, defamatory, or infringing content
• Probe, scan, or overload the Service, or bypass security measures
• Reverse engineer, decompile, or disassemble the Service
• Use automated tools (bots, scrapers) except through our documented APIs
• Resell, redistribute, or sublicense the Service without written permission

Our intellectual property

We retain all rights, title, and interest in the Service, including its design, code, AI models, algorithms, documentation, trademarks, and branding. You may not use our trademarks without prior written consent.

Limitation of liability

To the extent permitted by law:

• We are not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, revenue, or data.
• Our total aggregate liability is limited to the total fees you paid to us in the 3 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or intentional misconduct.

Term and termination

• Cancellation by you: You may cancel at any time. Cancellation takes effect at the end of the current paid billing period.
• Termination by us: We may suspend or terminate your account for material breach, legal risk, or non-payment, with reasonable notice where possible.
• After termination: You have 30 days to export your data. After 30 days, we delete your data per our retention policy.

Consumer rights (EU)

If you are a consumer in the European Union:

• You have a 14-day statutory right of withdrawal for distance purchases, administered by Paddle.
• Your mandatory consumer rights under EU and German law remain unaffected by these Terms.
• The EU Online Dispute Resolution platform is available at: https://ec.europa.eu/consumers/odr. We are not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany. For business customers: the courts in Hamburg, Germany have exclusive jurisdiction. For consumers: the mandatory jurisdiction rules of your place of residence apply.

Changes to these Terms

If changes are material, we will notify registered users by email at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

Contact

1ds.io UG (haftungsbeschrankt)
Hongkongstrasse 1, 20457 Hamburg, Germany
Email: info@petbase.ai
Phone: +49 40 228599 600